November 2010
November 1, 2010 by Mary Beth Maddox
Resolving client conflict is important because most clients DON'T complain; they just take their business somewhere else. Plus, now they tell all of their friends and family about it on Facebook or Twitter. Ouch.....this can be devastating for a business to overcome. In fact, bad customer service is like stuffing money in a pocket full of holes. Companies cannot succeed if they are constantly losing customers to poor service. Luckily, surveys show that you can win back 54-70% of unhappy clients by resolving their complaints.
Therefore, when a client takes the time to express their frustration, this is really a good sign be...[read more]